HOTELbeat

Managers
hotelbeat
I would like to...
by comments
by date
by popularity
Sort
Display all
or
Enable filter

2 votes


have a LOST & FOUND sections

Response from the site administrator
hotelbeat, 02.06.2011
This could definitely be a good idea. What fields would be required in order to track the lost items correctly?
sachin, 01.06.2011, 17:25
2 comments
2 votes


I would really like to be able to edit red book entries. Perhaps make it an option managers can give the front desk using the red book?

mat, 24.06.2011, 10:42
1 comment
1 vote


The ability to set recurring tasks

Response from the site administrator
hotelbeat, 03.06.2011
This is a feature we are definitely going to add but we don't have a specific date scheduled for it.
hotelbeat, 01.06.2011, 14:38
2 comments
1 vote


TASKS might not be the appropriate name for this tab. In the red book, we often write things in the future (i.e. Firehouse's 4 year anniversary party is on Monday starting at 7:00). Elvin explained future things will go under the tasks, but this cl

Response from the site administrator
hotelbeat, 23.07.2011
This tab will be renamed to Remind going forward.
Mat, 03.06.2011, 12:47
1 comment
0 votes


Pat came up with a good point...every time there is an update on the site, there should be some sort of 'ding' through the speakers (this front desk would need speakers, first). That will help remind you there may be important pending things to do,

Response from the site administrator
hotelbeat, 17.06.2011
I've looked into this feature request and have found that this is indeed something we could add. In addition though we need a method for turning this feature off for locations that do have speakers but don't want sounds from their software coming out.
mat, 09.06.2011, 13:10
1 comment
0 votes


In TASKS, I think it would be beneficial for front desk agents to assign tasks to the "back office" (Vania, Elvin, etc). For instance, we we're running a promotion where we will need to offer a printed coupon at checkin. This is something Elvin nee

Mat, 03.06.2011, 10:52
3 comments
0 votes


In TASKS, I think we need some way to just see a whole list of every task assigned to us in the future. For instance, I want to see all the tasks assigned to the FRONT DESK, and all the tasks assigned for MAT ROMAN

Response from the site administrator
hotelbeat, 06.06.2011
This feature will be built into the dashboard section... TBA
Mat, 06.06.2011, 12:49
2 comments
0 votes


Why do we have a spot for GUEST NAME in CALLS but not RED BOOK? Also, it might be more visually appealing if in CALLS when we elect to skip the guest name, it showed up as blank on the list instead of saying "Guest Name"

mat, 08.06.2011, 08:26
3 comments
0 votes


If we're leaving the tab open all day, it should flash when there is a new red book entry.

mat, 24.06.2011, 10:42
1 comment
0 votes


Can we create a TASK directly from the CALLS page please?

mat, 29.06.2011, 06:58
0 comments
0 votes


Online Incident reporting functions

able to write, track and hold on to incident reports that happen on property
elvin, 29.07.2011, 11:03
0 comments
0 votes


You're on TASKS, you have maybe 15 completed tasks for the day and the last two are still question marks. You've scrolled down the page, you hit the question mark to make it a check mark, the page refreshes but takes you back to the top of the page.

matropi, 10.05.2012, 12:48
0 comments
0 votes


Is there a way to add boxes to assign tickets to specific people via the CALLS tab? Also boxes to choose "property" tickets.

We are using the CALLS tab as the main "home" page. I'd like to be able to create all types of tickets as well as assign them to a specific person from that tab.
Mat Spivey, 03.11.2011, 11:25
2 comments
0 votes


When tickets are assigned to a person and they receive a text message, is there a way they can update the ticket with a reply message?

I tested the assignment function by sending a ticket to my phone and when I replied to the message, there was no update received by hotel beat. Is there a way to fix this? Maybe something simple like "text 1 to acknowledge, text 2 to report...
Mat Spivey, 03.11.2011, 11:29
1 comment
0 votes


When on the clean or repair tab, at the bottom it lists all tickets/open tickets, it shows a brief summary. Is there a way for that summary to show the most recent update to the ticket? It just shows the original entry

Mat Spivey, 04.11.2011, 10:41
1 comment
0 votes


there should be some way to tell when a ticket has been updated on the "all open tickets" page

mat, 12.11.2011, 13:28
0 comments
0 votes


can we add the year in the date as well for each entry? int the info section?

elvin, 13.12.2011, 11:00
0 comments
0 votes


edit function on red book doesn't let you see all the writing

matr, 30.12.2011, 09:37
0 comments
1 vote


CALLS, CLEAN, and REPAIR need to have a location field similar to RED BOOK instead of room number. For example: 2nd floor ice machine is not working

Response from the site administrator
hotelbeat, 23.07.2011
This feature request has been completed and implemented on the production site.
mat, 14.06.2011, 17:04
3 comments
1 vote


In TASKS, an alert for a task came up even though I completed it. I checkmarked "Front Desk Inventory" at about 11:55am, then at 12:00 when it was assigned the box popped up twice.

Response from the site administrator
hotelbeat, 03.06.2011
This is a known issue that we are attempting to remedy very soon. I will provide details as soon as this is fixed.
Mat, 03.06.2011, 11:06
1 comment
1 vote


For ALL pages, I like that you don't have a predefined list of room numbers because I can just put the reservation number in when applicable. (FYI future reservations don't have room numbers until they get here). However, the other day we did discu

Mat, 03.06.2011, 11:11
1 comment
1 vote


It might be usefull to add an "Important" feature. For instance, the police were called last night in regards

I've modified this suggestion in order to split it into two separate requests. This way we can focus on them separately.
Response from the site administrator
hotelbeat, 04.06.2011
I've gone ahead and added the IMPORTANT function to the Red Book module of HOTELbeat. You will find a new "! checkbox" above the "Add" button. If this is clicked you will be making that specific entry Important! and the entry will be highlighted in red text.

The nightly report needs to be modified to reflect this new priority for Red Book.
Mat, 04.06.2011, 06:44
3 comments
1 vote


In CALLS, there should be a way to see who we sent tickets to once we've posted the call

mat, 13.06.2011, 07:48
3 comments
1 vote


For REPAIR...you should be able to close the ticket without having to write anything.

Response from the site administrator
hotelbeat, 15.06.2011
This is a good idea! We will add this functionality...
mat, 15.06.2011, 11:00
1 comment
1 vote


Suggestion from Vania, can we have the problem of the ticket follow along with every email? ie if an email comes through with a ticket being closed, you have no idea what the original problem was

Response from the site administrator
hotelbeat, 22.06.2011
This is a great idea... We've have decided to implement it.
elvin, 22.06.2011, 10:37
2 comments
1 vote


In RED BOOK, the text box expands down so you can see everything you're writing. Please do the same with CALLS and CLEAN and REPAIR so I can see everything I'm writing

mat, 16.07.2011, 06:34
1 comment
1 vote


Under CALLS, priority is still high/medium/low instead of guest vs property

mat, 17.07.2011, 06:57
1 comment
0 votes


When I click on View / Update ticket in Clean I get a 404 error.

An error occurs when I attempt this.
hotelbeat, 06.05.2011, 14:14
1 comment
0 votes


Red book is not lettting me post anything. I put front desk and it shows up green but then i push post and it says invalid location.

mat, 22.06.2011, 06:34
2 comments
0 votes


The task that popped up for ticket 579...the link for the ticket doesn't work.

mat, 05.10.2011, 08:22
1 comment

Pages< 1 2 >