When tickets are assigned to a person and they receive a text message, is there a way they can update the ticket with a reply message?

I tested the assignment function by sending a ticket to my phone and when I replied to the message, there was no update received by hotel beat. Is there a way to fix this? Maybe something simple like "text 1 to acknowledge, text 2 to report complete"...

Mat Spivey , 03.11.2011, 11:29

Idea status: under consideration

Comments

hotelbeat, 03.11.2011, 12:59

Currently our text messaging is a one way operation (outbound). However we have built in a complete two way communication method via email. Any ticket that has been completed can be updated as such by adding three asterisks anywhere in the reply message.

EXAMPLE:

" The sink has been fixed in this unit *** "

In this example the ticket in reference will be updated and closed.

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When tickets are assigned to a person and they receive a text message, is there a way they can update the ticket with a reply message?

Comments

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